Frequently Asked Questions
How is my order shipped?
Domestic orders with values under 5000USD are shipped via USPS Priority or Priority Express. Orders greater than 5000USD will be shipped using USPS registered mail. We do not ship internationally at this time. Insured packages will need to be signed for, so please make sure that someone will be there to sign for your package. If you would prefer to ship to an alternate address, please contact me and let me know your shipping preferences.
What form of payments are accepted?
Payment can be made using Paypal or any major credit or debit card. Please pay immediately upon purchasing; if payment is not received, the order will be cancelled. Orders cannot be shipped or started until the balance is paid in full.
Do you accept partial payments?
Yes, payments can be split into up to 4 parts, with full payment with 6 months. Your order will not be started until payment has been made in full. Keep in mind that many items take 4-6 weeks to make after full payment has been received.
I don't see exactly what I want, can I make changes?
Of course! We love working on custom projects. Just contact us with your ideas and we will go from there.
Do you sell in shops?
No, my designs are not currently available in brick and mortar shops. I don't use a wholesale model to sell my jewelry, since that would require a significant price increase. I think it is preferable to sell to customers directly.
It is very important to find out the correct finger size before ordering. I can't emphasize this enough. Some pieces CANNOT be resized, and would require a complete remake of the ring. Please tell me the correct size upon purchasing. The best way to get your ring size is to have your size taken at a jewelry shop using the standardized metal sizing rings that are available there. (I will take in to account any band width considerations, so please just tell me the sizing ring size.) I can also send you plastic sizing rings for a small fee. If you need your ring resized, please confirm with me that it is possible. Resizing is $75 per ring (plus cost of additional gold needed), and the cost of insured shipping both ways. Resizing can take 4-6 weeks.
Customer Provided stones
Yes, I can likely work with a stone that you provide if it is a diamond or a sapphire. It must be in good shape, no chips or flaws in the girdle. And it must be oval/round/or cushion cut. I do not work with customer provided princess/emerald/asscher cut stones. Please remove it from from its current setting and have it inspected by a jeweler before sending it to me.