J.yaffa Jewelry

modern:rustic handmade custom jewelry

Returns & Exchanges

Returns on PRE-MADE items are fully returnable (minus original shipping cost) within 7 days of purchase.  These items are available in the ready to ship section of the store.

Please contact me within 7 business days if you intend to return the items you purchased. Shipping and insurance on the return is the customer's responsibility.

 

CUSTOM ORDERS:

Returns on custom orders are done on a case by case basis. I require a 50% NON-REFUNDABLE deposit on all custom orders. The final 50% is due when the item is finished. Your item will ship after you give photo approval and make the final payment. If you receive the item and are displeased with it due to obvious defects, I will do whatever is necessary to correct the problem. If it is true to the description and photographs, and you still want to return it (within 10 days of receipt), I will give you a return of 50%. The non-refundable portion of your payment applies towards my time and investment in materials. 

 

MADE TO ORDER ITEMS:

Items purchased AS PICTURED in my shop (no changes to any part except ring size) can be EXCHANGED only, within 7 days of receipt of the item. Please let me know within 7 days that you want to exchange your item. I am a small business, and each item that I make after it is ordered is an investment of both time and materials. Exchanges are a big deal for me, so please be as absolutely sure as you can that you want the item that you are purchasing.  I make a great effort to describe and photograph my items authentically so you will have an accurate idea of what you will be receiving.